Kindness spreads, and your feedback keeps us going.
We love hearing from you!
As a small business, your thoughts and feedback mean a lot to us. If you have any questions, suggestions, or something didn’t go quite right with your order, just send us a message.
We’ll do our best to sort things out and get back to you as soon as we can (our hours are
Mon–Fri, 09:30–16:00 CET).
Thanks for showing kindness and understanding - it really makes a difference!
FREQUENTLY ASKED QUESTIONS
Do you provide price matching or adjustments?
Sorry, we do not offer price matching or adjustments at this time.
Why is my discount code not working?
Please note that our discount codes are one-time use only.
If your order is canceled or returned, you are unable to use the code a second time.
Additionally, discount codes are unable to be stacked on site-wide promotions.
What is the status of my return?
Once your return has been delivered, please allow 3-4 days for your return to be processed.
Please note: Combining returns can extend the return processing times.
How can I modify my order?
Once your order has been submitted successfully, the order goes almost immediately to processing for the warehouse to ship. To get your order to you as fast as possible, no changes can be made at this stage. Please contact us immediately to cancel the order. Otherwise, you can return or exchange your item(s) once your package arrives.
What is the status of my order?
To view the status of your order click here.
Orders placed Monday, Wednesday and Friday before 5pm will ship the same business day. All orders placed after the cut off time or placed Saturday-Sunday will ship the following business day.
Please allow 1-2 extra days for order processing during special promotional periods and holidays.
Once your order has shipped, please allow 24 hours for your tracking number to update.